Vyhledávání recenzí

Hotel působí pěkným dojmem, ovšem při bližším pohledu je vidět že hotelu je věnována minimální údržba,opadané obklady nikoho netrápí,vše je dost zanedbané,úklid minimální,na nábytku v pokoji je znát letité používání a opět žádná údržba, dvířka nedrží, rozkládací pohovka(přistýlka) téměř nepoužitelná.Balkony neuklizené,o plísni kolem vany nemluvě.Restaurace vypadala hezky, celkový dojem ale totálně kazí personál, absolutně jim nic neříká slovo hygiena a čistota.Doplnovani jídla v civilních šatech,stoly se nepřevlékaly pouze se ubrus otočil naruby.Personal absolutně nezvládal doplňování rautu,nebyli talíře, příbory,na několik desítek lidí puštěny pouze dva kávovary,takže člověk čekal ve frontě na kávu nebo na čaj.Program all inclusive vypadal jako plná penze s nápoji,odpoledne žádny snack ani pozdní večeře.Fotky uvedene na internetu jsou staré a neodpovídají realitě.Na fotkách je vyfocen bar který je součástí hotelu ovšem program all inclusive se ho netýká,nápoje se tam musí platit. Nedoporučuji pobyt v tomto hotelu,za stejné peníze se dá v této lokalitě ubytovat v luxusnějších hotelech(vím z vlastní zkušenosti).V této lokalitě jsme už pár hotelů navštívili a chtěli jsme vyzkoušet i tento..

Úroveň hotelu prabídná, bar v hotelu nabízí malý výběr nápojů, vše teplé. Jídlo pořád stejné, ovoce jenom meloun, jablko, švestka. Pokoj čistý, denně výměna ručníků, sprchový kout bez jekékoliv zástěny, takže voda v celé koupelně. Poloha hotelu výborná- těsně u pláže.

Otrasné

Hotel nas bohuzel zklamal, ale asi se nedalo cekat vic za takovou cenu. Jen s veceri na nas mohli pockat mela se podavat do pul desate ale jiz v devet uz bylo zavreno.

Tento hotel by som zaradila k 3 hviezdickovemu. Istotne nezodpovedal 4. Pisem na zaklade svojich predchádzajúcich navstev. Mam precestovany Egypt od Alexandrie po Asuan. Kedze som bola 16 x v Egypte mam s cim porovnavat.

All-inclusive program is just a joke: - from distillers are available only vodka and gin. Both diluted with water in ratio 1:1 - weak and disgusting. People are therefore forced to buy alcohol in a shop. I have never seen such fail in any all-inclusive hotels. - towels not included - umbrellas and sunbeds not included - pay on beach or buy voucher They start cleaning and removing sunbeds at pool at 18:00? Wtf?? Almost nobody speaks english. If you dont speak russian, you are lost. Also on reception is english poor. On the beach is nothing except sunbeds and umbrellas and very annoying tax collectors. I really don't know who recommends this hotel for families with children because, except one water slide, there is nothing for children as for adults too. The only "animation program" is party bus to Havana disco club where you get free entry. I would not recommend this hotel to anybody - adults nor families with children. Extremely small and totally boring hotel.

Starý hotel, nepříjemný personál

This was our first experience with last minute booking and the selection of hotels was rather limited and this hotel seemed to meet all our requirements (at least 4*, right at the beach, kids friendly, waterslides, family room, flights at reasonable times) and had vacancies for a group of 4 (2 adults, 2kids). References we had read before we made a booking make us hesitant if we are staying in the same hotel as previous reviewers or we're just having the bad luck with the room or we're just simply used to a different level of accomodation/service than the majority of visitors. Guests seemed to be mostly Polish and British, some German, Dutch and French and Czech as well. Hotel is conviniently only aprox 30mins from the airport. We arrived to the hotel 2:35pm local time and we were one of two families checking in at the same time. Receptionist only said welcome, can't recall if she even smiled and passed a paper to be filled and a pen, without saying anything. Than we were given a key (A real KEY, not a card, one key only, asked for second, wasn't available, didn't get one), was told a room number, showed on the map where to find our building, given voucher for a free 15mins massage (adults only and have two be booked within first two days of stay, haven't used it) and that was the end of check in from her side. I had booked a water kettle via email, so I asked for it. Receptionist looked into some papers and said that she will have to send house keeping as she doesn't think she has one while looking into some cupboard and finding one, gave it to us and again was ready to send us off. I asked about beach towels, and was told that she doesn't have any and told me towels are available each day between 10am-2pm. After kindly explaining her our kids can't wait to go for a swim-they were so excited (we arrived 2:35pm exactly so plenty of time till evening) she asked how many I want. (Not how many we'd like but "how many do you want"-I hope this was language barrier "only"and not rudeness) Obviously I asked for 4, she said she's not going to give me 4 (as she -allegedly- haven't had 4) and gave me 3 and a card to pick the additional one next day. Overall check in experience-we felt like intruders rather than guests. Not the best first experience. (Expecting someone to assist us with luggages didn't even cross our minds after the initial experience.) Trying to warm the water in the evening in the kettle - when I turned it on the all electricity went down in our room. Went to the reception, they didn't even try to say they are sorry or something appropriate however promised to bring one in 15mins. Had to call back to urge them 25mins later as our two year old was really tired and demanding of her milk formula. Also asked them about one of the beds as in the meantime we found out it's broken. Was advised to show it to the housekeeper when she comes with the kettle. Housekeeping lady brought the kettle aprox 5-10mins later and when trying to show her the bed and to explain the problem as I was advised,she ran off, didn't spoke any english... had to call reception and was advised to tell so to the maintenance guy (who was on his way to fix dvd player- that hasn't worked either). ROOM Stayed in one bedroom family room in the ground floor, building 6, room 359. Spacious, front room/hall had two folding beds for kids, the bedroom (two single beds next to each other) but thats the one and only positive one could say about this room. It is very simple, outdated and in a ran down condition. Bathroom had a showercorner and a toilet, dont rely on the hairdrier, its ancient, and if you do not want to spend a lifetime using it, bring your own. Furniture very worn out and shabby, comming apart here and there. Old TV, dvd hasn't worked at first. The smell that hits your nose when you enter the room-stingy mold, stale, old... Tried to help it by opening doors, windows, simply anything, hasn't helped at all. Airconditioning- very dirty and had black mold in it, smell in the room worsend when turned on, had to ask tvoce to have it clea

Stary hotel ale bolo na vyber prestahovat sa do grand rezort tam bolo poctatne krajsie . Egipt posledny krat som absolvoval cele zle hlavne doprava !!!!neodporucam tam nikomu cestovat:(((

Veľmi milí animátori. Stále aktivity. Konkrétne tento hotel je veľmi starý. Ten posledný najnovší z 3 je fajn. Veľmi veľa ľudí všade, ale jedlo stále počas celého dňa. Inak celkom špina. Úžasný manageri hotela. Nikto okrem nich anglicky nehovorí.

Býval to v minulostí pěkný areál, dnes je zanedbáván po stránce údržby, kvalita servisu pro hosty nízká. Je to škoda, byla to pěkná lokalita a a i dne je čisté moře.

Oo

Už jsem byl v tomto hotelu po páté.Poprvé jsem tam byl,když se hotel jmenoval Pensee Azur.Proti první návštěvě raději nesrovnávám.Už tam nepojedu.Skusím vedlejší Utopii.

Stary obrovsky komplex. Maly vyber jidla. Ale zase celkem Lacine

Bez nášho súhlasu nám bol zmenený hotel z Hotela Sidekum na hotel Seher, ktorý nezodpovedal zaplateným službám

Byli jsme uz v hodne petihvezdickovych hotelich a tento je z nich nejhorsi. Hotel je dle meho hodnoceni maximalne 4 hvezdy, vic ani omylem. Jidlo jen zelenina, lusteniny a z masa maximalne kureci - nejlevnejsi, zadne grilovani a na kebap rovnou zapomente. Na hotelu predevsim rusaci, coz je stejne jak kdyby tam byli opice. Bazen maly, ale cisty. Toalety ciste, personal je hodne snazivy a bezproblemovy, ale sami si stezuji na hotel, ze sel oproti letum 2015 a 2016 o 200% dolu, protoze zacali litat rusaci. Rucniky na plaz nedavaji, pokoj uklizeji nepravidelne a i se stalo, ze nam nevymenili rucniky.

Na pokoji byly bohužel štěnice :(

Pro mne již druhá návštěva Tortugy. Zvolil jsem hlavně kvůli dříve dobrému jídlu a personálu. Nyní neochotný personál, neustále nefunkční klimatizace, problémy s technikou v celém areálu,.., jídlo šlo za hranice poživatelnosti. Připlatil jsem si za tento pobyt, ale příště raději do Kawamy. Dnes už lepší resort s podstatně lepším zázemím a za nižší peníze. *Jakkoli tomu bylo před odjezdem jinak, Turtugu nyní nedoporučuji!!!

Za nás celkem drahá dovolená, která cenou neodpovídala. V poměru ceny/služby, pláž, celkový dojem jsme tedy víc nadšený z Egypta, kde jezdíme pravidelně za cca 12.000-15.000 Kč/14 dní. Tady skoro podobné za 35.000 Kč. Už bychom se na Kubu nevrátili. Zkušenost to vidět sice pěkná, ale nás to nepřesvědčilo. Z hotelu jsme byli spíš zklamaní.

V dřívějších letech super, teď katastrofa.